Payment Policy

Accepted Payment Methods

At Mode Lune, we currently accept PayPal as our secure and trusted payment method. Customers may use their PayPal account to complete purchases quickly and safely at checkout.

Currency for Transactions

All transactions made through our store are processed in GBP (British Pounds Sterling). If you choose to pay using a different currency, your bank or payment provider may apply exchange rates or transaction fees, which are beyond our control.

Secure Payment

The security of your payment information is our highest priority. All transactions conducted on our website are protected with SSL encryption, ensuring that sensitive payment details remain safe and confidential at all times.

Shipping Policy Overview

Orders are processed and shipped exclusively within the United Kingdom. We offer free shipping on all orders, with an estimated delivery timeframe of 6 to 12 business days, which includes both handling and transit time. For complete details on processing times, cut-off times, and delivery methods, please review our full Shipping Policy.

Return & Refund Policy Overview

We want you to be fully satisfied with your purchase. Customers in the United Kingdom may return both defective and non-defective products within 30 days of delivery, provided items are in new and unused condition. We provide free return shipping, no restocking fees, and refunds are processed within 10 business days to the original payment method. For full details, please refer to our Return & Refund Policy.

Privacy Policy Overview

Protecting your personal information is central to how we operate. We collect and use customer data solely for the purpose of order processing, customer communication, and service improvements. We do not share or sell your personal data to third parties without consent. For further details, please see our full Privacy Policy.

Google Merchant Center Compliance

Mode Lune strictly complies with Google Merchant Center requirements. All billing information presented at checkout is accurate, transparent, and compliant with applicable regulations. Customers can be assured that the information provided regarding products, shipping, returns, and payments is clear, consistent, and reliable.

Need Help?

If you have any questions about our Payment Policy, or need further assistance with payments, shipping, or returns, our customer service team is here to help.

Store Name: Mode Lune

Email: info@modelune.com

Address: The Hertfordshire Business Centre, Alexander Road, St Albans, Hertfordshire, AL2 1JG, United Kingdom

Operating Hours: Monday to Friday, 09:00 AM – 18:00 PM (GMT+1)

We aim to respond to all inquiries within 48 business hours.